Privacy Policy
Last updated: December 21, 2025
1. Introduction
Indonesia Official eVisa Immigration Assistance Service (referred to as "we," "us," or "our") is dedicated to safeguarding your privacy and maintaining the security of your personal data. This Privacy Policy outlines how we gather, utilize, share, and protect your data when you access our website at indonesiaimmigration.com and utilize our Indonesia Official eVisa Immigration Assistance Service.
Through your use of our services, you authorize the gathering and utilization of your data as outlined in this Privacy Policy. Should you not consent to our policies and practices, please refrain from using our services.
2. Information We Collect
2.1 Personal Information
We gather personal data that you supply directly to us, which includes:
- Identification Information: Complete name, birth date, citizenship, passport number, passport expiration date
- Contact Information: Email address, telephone number, postal address
- Travel Information: Travel dates, reason for visit, lodging information
- Payment Information: Credit card information, billing address (handled securely via third-party payment processors)
- Communication Records: Email correspondence, chat messages, support requests
2.2 Automatically Collected Information
When you access our website, we automatically gather specific data, which includes:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Information: Pages accessed, duration spent on pages, click behavior, search queries
- Location Information: Country/region determined by IP address (not exact location)
- Technical Information: Cookies, web beacons, log files, analytics data
2.3 Information from Third Parties
We may obtain data from external parties, which includes:
- Payment processors for transaction validation
- Governmental agencies for visa processing
- Analytics providers for website usage data
- Social media platforms (if you link your accounts)
3. How We Use Your Information
We utilize the data we gather for the following objectives:
Service Provision
- • Handle visa applications
- • Validate identity and documentation
- • Handle payment transactions
- • Dispatch confirmation emails
Customer Support
- • Address inquiries
- • Deliver technical assistance
- • Resolve problems
- • Dispatch notifications
Website Improvement
- • Examine usage trends
- • Enhance user experience
- • Resolve technical problems
- • Enhance performance
Legal Compliance
- • Adhere to legal requirements
- • Prevent fraudulent activity
- • Safeguard entitlements
- • Preserve security
4. Legal Basis for Processing
We handle your personal data based on the following legal foundations:
- Contract Performance: To deliver the services you have requested
- Legitimate Interest: To enhance our services and deter fraudulent activity
- Legal Obligation: To adhere to relevant laws and regulatory requirements
- Consent: For promotional communications and non-essential cookies
- Vital Interest: To safeguard your safety or the safety of other individuals
5. Information Sharing and Disclosure
We may disclose your data in the following situations:
5.1 Service Providers
We disclose data to reliable third-party service providers who help us with:
- Payment handling and fraud deterrence
- Website hosting and technical assistance
- Email transmission and customer correspondence
- Analytics and performance tracking
- Document validation and identity verification
5.2 Government Authorities
We may disclose data to governmental agencies when:
- Mandated by law or regulatory requirements
- Handling visa applications
- Examining fraud or unlawful conduct
- Adhering to judicial orders or legal demands
5.3 Business Transfers
Should a merger, acquisition, or asset sale occur, your data may be transferred to the acquiring entity, subject to equivalent privacy safeguards.
6. Data Security
We employ suitable technical and organizational safeguards to protect your personal data:
Technical Measures
- • SSL/TLS encryption
- • Protected data centers
- • Periodic security updates
- • Access restrictions
Organizational Measures
- • Staff training
- • Data access protocols
- • Incident management procedures
- • Periodic reviews
7. Data Retention
We maintain your personal data for the duration required to:
- Deliver our services and preserve your account
- Adhere to legal and regulatory mandates
- Settle conflicts and enforce agreements
- Deter fraud and maintain security
Specific retention durations differ by data category and purpose. We will remove or anonymize your data when it is no longer required.
8. Your Rights
Based on your location, you may possess the following entitlements regarding your personal data:
Access & Portability
Request access to your data and obtain a copy in a portable format.
Correction
Request correction of incorrect or incomplete data.
Deletion
Request removal of your personal data (subject to legal obligations).
Restriction
Request limitation of processing under specific circumstances.
Objection
Object to processing based on legitimate interests.
Withdraw Consent
Revoke consent for processing based on consent.
To exercise these entitlements, please reach out to us using the contact details provided in the "Contact Us" section below.
9. International Data Transfers
Your personal data may be transmitted to and handled in nations other than your own. We maintain suitable protective measures for such transfers:
- Standard Contractual Clauses (SCCs) for EU data transfers
- Adequacy determinations by relevant authorities
- Certification programs and codes of conduct
- Additional suitable safeguards as mandated by law
10. Children's Privacy
Our services are not designed for minors under the age of 16. We do not intentionally gather personal data from children under 16. Should you suspect we have collected data from a child under 16, please contact us immediately.
11. Changes to This Privacy Policy
We may revise this Privacy Policy periodically. We will inform you of any substantial modifications by:
- Publishing the revised policy on our website
- Modifying the "Last updated" date
- Dispatching an email notification for significant modifications
- Showing a notice on our website
Your continued utilization of our services following any modifications indicates your acceptance of the revised policy.
12. Contact Us
Should you have any inquiries regarding this Privacy Policy or our data handling practices, please reach out to us:
General Privacy Inquiries
Email: Visa@IndonesiaImmigration.com
Address: Indonesia Official eVisa Immigration Assistance Service
1308 E Colorado Blvd #2244, Pasadena, CA 91106
Additional Information
For details about how we utilize cookies and similar technologies, please review our Cookie Policy. For details about our adherence to EU regulations, please review our Digital Services Act page.
